Our commitment to you

We will provide you with a copy of our internal complaints procedure.Policy for Complaints- Sep17

We aim to deal with your complaint as thoroughly and as quickly as possible. If your complaint cannot be resolved immediately, we will tell you when you can expect a response and keep you advised of progress.

We aim to acknowledge your complaint within seven days and resolve your complaint within a maximum of eight weeks.

If we do not resolve your complaint after eight weeks you could contact the Financial Ombudsman Service for advice.

Your first steps

The best way to make a complaint depends on how the situation arose. If an officer of the credit union has written to you or is already dealing with you, you should make contact with that person, either by telephone, in writing or by calling into the Credit Union’s office. Alternatively, please address your complaint to The Complaints Officer.