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Passionate about helping you SAVE, there when you need to BORROW Proud to be helping over 8500 members with good financial well-being direct from their pay / pension Join the Blues and Twos family today Opening new accounts promptly for those in need of a little extra help right now during the Covid-19 situation

FAQ

Have a question not asked here? contact us at enquiries@bluesandtwos.org.uk

  • Who can join?

    Our Membership page gives full details on the occupations accepted and/or the employers already within our Common Bond.  If you can see your occupation but not your employer please contact the office and we will advise. All credit unions have a “Common Bond” – it decides who can join.  When we started out in 1992 we were here for employees & retired members of the Lancashire Police, this was extended to include Cumbria a few years later and now employees of Lancashire Fire & Rescue, Ambulance service & employees of all councils in Lancashire & Cumbria can join … and it doesn’t stop here….  For full details Applying for Credit Union Membership page.

    Once you are a member you can introduce your family who live with you and your children.


  • How do I join?

    It’s really easy to join  – Simply complete the online Membership form or if you want to talk to a member of the team first click here to “Chat with us” online.


  • How do I register and log-in to my account?

    To “Register” for online access to view your Savings & Loan Account balances and make online transaction requests simply click on the “Register” button at the top of the home page and complete the online registration.  You will need your National Insurance number and Blues and Twos account number handy.  We offer a members secure area best used on a PC or laptop AND a Web app for when you’re using your mobile or tablet.  The Registration page adapts to your device and knows the type of device you are using.  Due to added security it can take up to 24hrs for your registration to be approved.  Please note that when we are closed you may need to wait a little longer before logging into your account.

    and when you’re done…Save the B&T’s Web app to your mobile:-
    • Click on the “Sign in” link at the top of our website homepage
    • Click on the output sign on your device (box with arrow pointing out at the top)
    • Scroll to the “Add to Home Page” option
    On an Android device you need to click the 3 dots (top right of screen before scrolling) 


  • My account is disabled what shall I do?

    When you Register for online access you are asked to give a Passcode of your choice.  Due to increased security your online account will be disabled if you make attempts to login using details that are different to the Passcode submitted when you registered.  You will be given a Temporary Passcode.  This cannot be used until your account has been re-activated.

    Please make a note of the Temporary Passcode and contact the credit union 01772618833 during office hours, Mon-Fri 10am to 4pm.  A member of the team will re-activate your account.

    Important – You must enter the Temporary Passcode during your first attempt to login after re-activation. Thereafter you will then be given the option to re-set your Passcode to something more memorable.


  • How do I withdraw my savings?

    You can withdraw your savings by cheque or BACS (we send funds direct to your bank, takes approx 2 days).  You simply sign into the members area and submit a  Share withdrawal request or you can contact the office team.  For BACS transfers you are asked to confirm your bank details using the BACS form provided and we will only transfer funds to your account.  You may have more than one account registered with us.  We do not store Third Party payment details so if you are wanting to pay a ‘Third Party’ you can request this on a Share Withdrawal form and we will post a cheque to you.


  • How much can I save / How do I change this amount?

    Members must save a minimum of £10 per month, its amazing how fast this builds up.  Members who take out a loan must make a monthly contribution to savings of £10 plus the agreed loan repayment.   The max you can save in any one month is £750.

    You can change your monthly amount as often as you like.  With deductions direct from your pay we organise the change for you with your pay office.  You just need to tell us.  Simply sign into the website, select “Online Requests” and then “Change my monthly amount”.

    An Annual dividend on the balance of your savings is calculated daily and paid annually gross of income tax.  Should your account reach the member maximum of £20,000 you will be contacted to move some funds.


  • How do I apply for a loan?

    Simply enter the amount you wish to borrow into our online Loans Calculator, decide on the best repayment period for you and select Online Loan Application. You can visit the Applying for a Loan page for more details. We will not ask you to select standard repayment periods such as 12, 24 or 36 months, you can ask for your repayment to be any period up to 5 years. If 32 months suits your budget – tell us!

    You will find our Loans Applications are strictly confidential and are processed as quickly as possible – usually within a couple of days. An added bonus is the Free life cover on both savings and loans. Life Cover Details >


  • How much can I borrow?

    In the first 6 months of Membership you can borrow up to £7,500.  When you have been a member for 12 months or more you can apply to borrow up to £25,000 and you don’t have to wait for your loan to end before applying for another one, so if you would like a car loan over 5 years and then after say 3 years you decide to change that car you just tell us and we will help you with repayment figures for your new purchase.  Alternatively you could use our Loan Calculator to help you work out repayment costs to suit your budget.


  • Change of Details – What do I need to do?

    It is really important that you keep your personal data up-to-date.  If you change any of your personal data you need to tell us. This could be a name, email or home address change or to update work details.  We will ask you to complete a change of Personal Data form.  This can be securely returned to the team using our NIVO secure messaging facility.  Simply click here to register for NIVO access and tell a member of our team the details.


  • Can I get at my money quickly?

    Yes. We will send your funds directly to your designated bank account. You simply Download BACS Authorisation Form (262.3kb), complete and send to our office to register your bank current account details onto your Blues & Twos account. When you decide to withdraw some funds you simply submit an online request via the Members Area of this website or contact the office by telephone (01772-618833) or in person. We will send your savings to your bank. Alternatively you may request a cheque, this can also be done online. Should you wish, we will mark this cheque “Open for cash” and it can be cashed by you, at Yorkshire Bank, Fishergate, Preston. This cheque must be collected from one of our offices, it cannot be posted for security reasons.

    You could Download Prepaid Card application (380.5kb) and check out our credit union prepaid card. Funds can be uploaded onto your card same day and the card can be used wherever you see the Visa sign. Its a great budgeting tool!


  • Is my money safe with you?

    Important information about compensation arrangements

    We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

    In respect of deposits, an eligible depositor is entitled to claim up to £85,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £85,000 each (making a total of £170,000). The £85,000 limit relates to the combined amount in all the eligible depositor’s accounts with the credit union, including their share of any joint account, and not to each separate account.

    For further information about the scheme (including the amounts covered and eligibility to claim) please call us on 01772 618833 or ask at your local Blues & Twos Credit Union office , refer to the FSCS website www.fscs.org.uk or call 0800 678 1100. Protecting your money – FSCS-A guide to how the FSCS protects your Money (933.9kb)


  • Do you have an office?

    Yes. Our main office is at Lancashire Police Headquarters. We are open Monday to Friday between 10am to 4pm. We also have an office within Lancashire County Council, County Hall, Preston. This office is open from 12noon-2pm on Mondays, Wednesdays and Fridays.

    Please Note: Personal callers at our main office are welcome but for security reasons if you are not currently employed by the police please contact the office to let us know when you will be visiting and bring some form of photo identification with you.

    Unlike a lot of banks you won’t have a multiple choice answering machine when you call our office – telephone calls are dealt with promptly when the office is open and personal callers are very welcome. Our staff are friendly and knowledgeable and will give any credit union member help and advice.


  • Can I apply for Additional Borrowing?

    Yes.  We understand you may have a loan with us and at some point in the future need extra funds.  We allow you to take out additional borrowing before your current loan ends & without charging you an early repayment penalty.  You can apply for additional borrowing either by adding the amount to your existing loan or by applying for a separate loan. Sign in to your account and Check the balance of your current loan then use  our Loans Calculator to decide how you would like to apply.  The new loan may have a different term length and a different interest rate. This may mean you pay more interest than before. N.B We allow up to 3 loans in any twelve month period.  You must make 3 monthly repayments or more on your current loan before applying.


  • I am experiencing some financial difficulty and I have a loan with you. What should I do?

    We understand that some members may experience financial difficulty at some point in their life.  We ask that you contact the office at your earliest opportunity to tell us your situation so we can see how we can help. You can contact the team by telephone or Chat with us online


  • How can I make a complaint?

    Learn more about this…  


  • I can’t find the answer I’m looking for..

    We are open Mon-Fri 10am to 4pm.  Please contact the team:

    Tel: 01772 618833

    Chat to the team with our NIVO online communication channel

    Email: enquiries@bluesandtwos.org.uk


Play our lottery!

Credit Union Loans and Savings


Blues and Twos Credit Union is “Here to help you Save, and there when you need to Borrow”. Owned entirely by its members and managed by a trained and professional team.

The Blues & Twos team are passionate about improving the financial well-being of all members and offer you regular saving encouragement and affordable credit union loans, repayments direct from your pay or pension, which means that you save as you borrow.

Regular savings direct from salary that you can withdraw at anytime, no account fees, no annual charge, annual dividend payment.

Affordable loans up to £25,000, with no early redemption fees or hidden costs, repayments directly from your wage.

Free life cover on your savings up to the age of 75, at no extra cost.

We have helped over 8,500 with managing their finances. You can be the next.

With a non-profitable credit union, we put the focus on ensuring that you are always provided with the best service, rather than maximising profits. This way, the credit union is run with the end goal of rewarding the members. Join Blues and Twos today!

Latest News

  • Loan Survey Winner!

    A big congratulations to Martin Watson, who is a Paramedic at Accrington Ambulance Station, and is this quarters loan survey winner! Martin has been working non-stop during the pandemic to help others, a true hero. Martin completed one of our loan surveys and was entered into our quarterly draw for £25 credit into their account. […]

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  • Chat with us on NIVO

    NIVO is encrypted and secure.  Chat with us online Mon-Fri 10am to 4pm.  Here to answer your saving and borrowing questions.  Helping you provide any documents and information we may need for your applications and transactions secure and fast.

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  • Backup Buddy

    Backup Buddy is the mental health app for UK Police and Police staff, if you need any support or advise please get in touch with them by clicking here. The App covers a range of problems faced by officers and staff in the Police Service, such as anxiety, anger, depression, stress, Post Traumatic Stress Disorder, […]

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  • Your Health and Well-Being

    We are proud to be mentioned in the Lancashire County Councils guidance on where to find help if you are worried about your finances: Worried about money? If you or a member of your family are worried about reduced income as a result of the Corona virus this information will be useful to you. 1. […]

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  • Glad you have your Blues and Twos emergency fund to fall back on?

    We are all in this together… Many of us have never experienced such times as these and we hope never to have to experience them again. We hope members are managing to stay safe. This includes looking after your physical and mental health. Your well-being can be affected in different ways. Financial worries are just […]

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  • Be alert to scams

    The current global Coronavirus pandemic, Covid-19, along with the suspension of flights to affected countries are already featuring as ruses being used by criminals to convince people to hand over information. Criminals use many tactics to try and defraud people and convince them to hand over sensitive personal or financial information. The mode of attack […]

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  • Update on COVID-19

    These are difficult times for all organisations and in light of the government advice over the weekend around tackling the spread of the coronavirus (COVID-19) and possible further restrictions to come we have been considering how we can maintain all members services and keep our staff team safe.   We have already instigated our Business Continuity […]

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  • Coronavirus Business Contingency Plan

    It remains business as usual for the team at Blues and Twos, however as Corona virus spreads, we would like to update you on what we are doing to minimise any potential disruption and continue to provide you with the service you expect from us. We already have a business continuity plan in place for […]

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  • 10 Reasons a Credit Union Loan is Better than a PCP Agreement

    Personal Contract Plans, or PCPs, have recently become a popular way to finance a new car. Many dealerships can offer you a very attractive-sounding deal on the spot – affordable deposit, low monthly payments, and trade in the new car after 2-3 years… what could possibly go wrong. Victoria Harrison, Blues and Twos Chief Executive […]

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  • Are you financially Savvy?

    “For some people it just means a little more effort.  Some believe they are, some believe they can never be –  Controlling your finances isn’t easy but once you start you will be more positive” says Victoria Harrison, CEO, Blues and Twos Credit Union .  Saving a little each month on payday, being confident towards […]

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  • Blues and Twos Achievements in 2019

    V Harrison, CEO, Blues and Twos Credit Union It is a while since I ‘blogged’ so please bear with me on this….   The Government remain keen to expand the provision of financial services and consider credit unions to be relatively new at achieving recognition for safe savings, and community engagement. We know credit unions […]

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  • Reach your financial goals in 2020!

    No matter how small, or large your goals are Blues and Twos are here to help. It is important to plan for your financial future. Here are some examples of financial goals that you can consider setting for yourself: Pay off Credit card debt – We offer debt consolidation loans to members who are looking […]

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  • Great 2019!

    Wow what a year.  Targets exceeded in lending and new member recruitment. In its second year, the Blues and Twos Speediloan met targets to offer lower lending at affordable rates with same day funds.  Awarded the 5* Mark by the Fairbanking Foundation this product offers members flexibility, early repayment without penalty, and a loan up […]

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  • LCC Employees – Take a look at E-Learning here

    Log in to Astute – https://lancashire.astute-elearning.com/Content/LXP/LXPLogin.aspx Astute is the LCC corporate elearning system and includes corporate elearning such as induction and health and safety. Please register for Astute using a unique work email address where possible.

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  • Money Lessons Everyone Should Learn

    Talk Money week kicked off Monday 18th November and is running all week, and aims to get the UK talking about financial wellbeing. Blues and Twos are getting involved in the drive to promote and improve financial wellbeing. We have created a small list to help you with your finances, and money lessons that we […]

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  • Passing of Blues and Twos former Supervisory Committee Chair

    It is with great sadness we inform you on the passing of John (Jack) Ward on Thursday October 24th, aged 81 years. Jack joined Preston Borough Police in 1963 and worked his way up to Head of Scenes of Crime and Federation Chair before retiring in the mid-1990’s as a Detective Inspector.  Jack volunteered his […]

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  • Improvements

    Over the past couple weeks we have received feedback from our loan process. Some members were finding it confusing to sign their agreement electronically, therefore we have reviewed our system and made a couple tweaks to make it easier for the members. We’ve put all the loan information required into one, easy to read, email. […]

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  • Your Health and Well being

    This September take time to talk, think and change… RELAX and let Blues and Twos help you with regular saving and ethical borrowing. Enjoy the range of benefits when you join today, like: Instant access to your savings FREE life cover on your savings (T&Cs apply) Flexible/Affordable low cost loans £10 when you recommend your […]

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  • Feedback Prize Draw

    Congratulations to our member Mr Buckley on winning our Feedback Prize Draw.  The Feedback given was: – Was the online loan application easy to understand:  Yes Was the online loan calculator easy to use:  Yes Was the information we provided on receipt of your application useful and informative:  Yes Comments:  I don’t think you could […]

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  • Workplace Well-being with Blues & Twos help…

    Find out what Blues and Twos can do to help your organisation, your team meet their Well-being goal… Supporting your Employees  

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  • Helping Members with Holiday Payments

    Our lending team are working hard to approve members holiday loans as quickly as possible, funds are paid directly into your bank account THE SAME DAY. No Administrative fees, no Penalty for repaying early click here to calculate your repayments now.

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  • Blues & Twos Society Lottery

    The Winners of the August Blues and Twos Society Lottery draw are now available to view.  “You have to be in it – to Win it!”

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  • Credit Unions play an important role in today’s UK economy…

    Relevant for the modern age…Watch this 3 minute clip highlighting the important role played by credit unions within the UK economy.  

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  • Fairbanking 5 Stars Award goes to Blues & Twos…

    The Fairbanking Mark was awarded by the Fairbanking Foundation following a rigorous assessment which includes independent research involving borrowing members of the credit union. To receive the Fairbanking Mark, this research had to confirm that members have changed their financial behaviour for the better by having the product.  Following the 5 stars Award, on behalf […]

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