Testimonials

What our members say about us

We are delighted to receive your comments on the service you receive from us.  Good or not so good, if the service you receive is or is not to the highest standard we want to hear about it. Please send your feedback positive & negative to enquiries@bluesandtwos.org.uk. Please include your name and membership number alternatively you could download our feedback form and send using our freepost address.

  • Blues and Twos treated me with respect and understanding. I had a “not great” credit history due to unforeseen personal circumstances. When I applied for a loan I was assisted by Anna, she was so understanding and patient and not once did she make me feel ashamed. Thanks to Blues and Twos my credit rating will improve greatly. Blues and Twos have made a great difference to my life for the better. There’s nothing worse than debt problems, they can make you feel so lost and alone. My advice would be ring Blues and Twos and speak to a member of staff, they wont judge, they will do their best to help or point you in the right direction of some one who can.

    Jill Tugwell


  • I used the credit union last year for a car loan and the service was excellent

     

    S Bryan, ICT West Lancs


  • I very recently had occasion to deal with the office staff an senior staff of Blues and Two’s Credit Union to say they were extremely professional and helpful is an underestimation. They were excellent.  My enquiry received immediate attention whilst I was on the telephone there was none of the infuriating press button 1 or wait for someone to answer.  With simple information as to my membership and password I was given all the information I required.  Having recently dealt with the high street banks for an account I can say that the personal touch is much more acceptable to the customer.  Many thanks to ALL the staff at B&T’s.

    K Rowley


  • I have been with Blues and Twos over 10 years. It is so easy and simple to deal with.  Since my IT skills are hopeless its wonderful to be able to speak to someone.  The response is very clear and always willing to help and sort the difficulties going an extra mile to do things.  I have been struggling to sort out with my pensions for transferring money to Blues and Twos but B&T staff sorted it out by contacting directly on my behalf.  Wonderful and stress free service.

    S Karimullah


  • Always an excellent speedy service.  Far less fuss than a bank and communication is polite, professional & informal.  B&T customers are always addressed by their first name.  I have been using them to save & borrow for 4 years and wont go anywhere else.

    T White


  • Online Loan application was straight forward and the new faster payments for Speediloans paid the loan into my bank the same day.

    W Harrison


  • As a Blues and Twos member it was easy to apply for loan, got the decision very quickly.  Friendly customer service is simply the best.

    Harun Chowdhury


  • I was extremely pleased at how fast Blues and Twos processed my loan application.  Especially as it was online and via phone.

    D Harrison


  • Many thanks to B&T staff for friendly, efficient and prompt help and advice arranging my loan.

    A Owen


  • Would highly recommend and helped me out on many occasions.

    C Green


  • Very easy to apply for loan.  Approachable friendly staff.  Trusted serviced.  Now I will come to Blues and Twos first.”

    L Hill


  • Great Service, quick response, staff are polite, friendly and helpful.  Would definitely recommend to others.  Saving scheme is great too.”

    D Mcloughlin


  • “I had absolutely first class service from start to finish of my application.  Nothing was too much trouble and I was kept up to date with my application with no less than four phone calls!  Thank you very much Blues & Twos!”

    J Casey


  • I have nothing but praise for Blues & Twos.  The staff are friendly, helpful and efficient and the whole process of applying for the loan was straight forward and stress free.  Thank you!”

    K Rae


  • “I decided to run a marathon back in 2013, just after I’d joined Blues and Twos. It seemed a good idea to choose somewhere really special for my first 26.2 mile run, so I decided on Paris. Having my savings account helped me to turn this into a mini holiday, and I ended up going for 5 nights, which gave me lots of time for sightseeing and soaking up the Parisian atmosphere. I also managed to raise in the region of £1000 for Macmillan Cancer Research – the thought of sponsorship really helped me in those last few miles. I enjoyed the experience so much that within 4 days, I’d booked myself on the Chester marathon in October 2014.”

    K Burnett, Head of Human Resources, Hyndburn Borough Council


  • “Easy & quick service, helpful staff.”

    T Otway


  • “The application was very straight forward and easy to complete.  Once received the loan was agreed and processed very quickly.  All staff are very friendly and helpful.”

    A Clark


  • Blues and Twos have helped me many times with loans and saving for Christmas.  Without their help I would really struggle with maintaining my car etc.”

    D Mcloughlin


  • “Firstly I must apologise for sending this later than intended.  I have been with the Credit Union for several years and have always found the staff to be helpful and offer good advice.  They explain everything and the process of obtaining a loan is quick and simple as well as being prompt.  I would have no hesitation in recommending them to other people.”

    K Jackson


  • “Easy – efficient and welcoming.  why have I not utilised B&T over the last 25yrs? Thank you ladies.”

    J Ardron


  • “I came in person to the office and was dealt with very courteously and promptly by the assistant.  I was given assistance filling out the loan application form and the process was explained fully.  I received a phone call within 3 hours notifying me of the successful outcome of the application.  I would call this excellent service!”

    J Kirkwood


  • “I found the advice from Anna very helpful, filling in forms can be very distressing and people can be left feeling very uneasy but I found this all very well organised and with the help and support given by Anna, the whole episode of applying for a loan was very easy.”

    J Sumner, Councillor, Lancashire


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What is a Credit Union?


Blues & Twos Credit Union is a “not-for-profit” financial co-operative, which is owned entirely by its members who all have a common goal to benefit their community, as well as being run by a trained, professional team. Setting up the policies, compliance and strategic governance is the Board of Directors who draw experience from a variety of business/public sector backgrounds.

The Blues & Twos team offer you ethical savings and affordable loans, which means that you can save as you borrow! With a non-profitable credit union, we put the focus on ensuring that you are always provided with the best service, rather than maximising profits. This way, the credit union is run with the end goal of rewarding the members.

Latest News

  • July SAVEfest Winner!

      Congratulations to John Baxter who was the winner of our £25 SAVEfest promotion, held in July. John said that he “Supports the introduction of the Engage Card service and it’s easy access on the go”. Thanks to all the people that entered. Engage offer an ethical prepaid card that gives you everything you expect […]

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  • August SAVEfest is Here!

    August marks the last month of SAVEfest. Back to school can be a costly time for many, a Credit Union loan could help you spread the cost of bus passes, uniform, textbooks, equipment etc. Anyone who takes out a loan of £500 or more will be entered into a £25 prize draw. All loans ranged […]

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  • Feedback Prize Draw

    Congratulations to our member Mr Buckley on winning our Feedback Prize Draw.  The Feedback given was: – Was the online loan application easy to understand:  Yes Was the online loan calculator easy to use:  Yes Was the information we provided on receipt of your application useful and informative:  Yes Comments:  I don’t think you could […]

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  • Your Credit Union SAVEFest is here

    YOUR CREDIT UNION SAVEFEST IS HERE Enjoy Promotions, Prizes and more this summer Blues and Twos are celebrating SAVEfest throughout this summer period, with help from all our members.  Blues and Twos SAVEfest is part of our continuous work encouraging members to save regularly direct from their pay, with prizes, special promotions and more. We […]

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  • Blues & Twos join the Wellbeing team…

    Thank you to everyone across the county who came and said “Hi” during the fortnight of events working alongside the Lancashire Constabulary’s Wellbeing team. It was lovely to meet with Peer Supporters, Macmillan Cancer Nurses and many others including Alfie the therapy dog.  A constant queue for health & well-being checks gave us an ideal opportunity to […]

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  • Great budgeting starts with Blues and Twos…

    Dreaded in summer and much talked about by late Autumn – Christmas.  Why not make yours better this year with faster share withdrawals and instant access to your savings through the credit union’s Engage PrePaid card.  A great budgeting tool that offers same day fund uploads.  Keep your Christmas funds on one card away from […]

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  • Happy Birthday!

    We love it when members of our team have birthdays!  Happy Birthday Jenny and Jonny – Thanks for the scrummy cakes. We send our members their annual statement every birthday.  Have you registered for yours to be sent by email? To do this, simply sign into our secure portal and complete the Annual Preference Form.  […]

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  • Workplace Well-being with Blues & Twos help…

    Find out what Blues and Twos can do to help your organisation, your team meet their Well-being goal… Supporting your Employees  

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  • Over 18 & under 25? – SAVEFest is for you – Join today

    Blues and Twos encourage more under 25’s to start saving with the Credit Union’s Summer SAVEfest promotion.   18-25 yrs old are encouraged to save each month and helped along with a £15 credit paid into their new account on the day of opening during July 2019. Promo Code SAVEFest19 Accounts must remain active for at […]

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  • Get away this Summer with a low cost loan

      GET AWAY THIS SUMMER Apply for a low cost Credit Union loan Blues and Twos offer you a chance to get away this summer, simply apply online and get the money with no delay. Loan agreements now signed via electronic Signature for a speedy service. You pay no administrative fees and no early redemption […]

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  • Helping Members with Holiday Payments

    Our lending team are working hard to approve members holiday loans as quickly as possible, funds are paid directly into your bank account THE SAME DAY. No Administrative fees, no Penalty for repaying early click here to calculate your repayments now.

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  • Blues & Twos Society Lottery

    The Winners of the June Blues and Twos Society Lottery draw are now available to view.  “You have to be in it – to Win it!”

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  • Credit Unions play an important role in today’s UK economy…

    Relevant for the modern age…Watch this 3 minute clip highlighting the important role played by credit unions within the UK economy.  

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  • Fairbanking 5 Stars Award goes to Blues & Twos…

    The Fairbanking Mark was awarded by the Fairbanking Foundation following a rigorous assessment which includes independent research involving borrowing members of the credit union. To receive the Fairbanking Mark, this research had to confirm that members have changed their financial behaviour for the better by having the product.  Following the 5 stars Award, on behalf […]

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