These are difficult times for all organisations and in light of the government advice over the weekend around tackling the spread of the coronavirus (COVID-19) and possible further restrictions to come we have been considering how we can maintain all members services and keep our staff team safe. We have already instigated our Business Continuity Plan and we have now taken a decision for our staff to reverted to remote/home working where possible. More detail on how we are delivering a day-to-day service to members is highlighted below.
Key points to note:
- If you haven’t done so already, please submit your request today for online access to your account balances and many transactional online forms https://www.securecuserver.co.uk/~bluesandtwos/members/frm_pin_request.php
- You can apply for a loan via our website www.bluesandtwos.org.uk
- We are doing our upmost best to answer all member enquiries regarding your savings and any new/ current lending. Please direct these to enquiries@bluesandtwos.org.uk
- Face-to-face Meetings will not take place during this period
- Telephone lines open 11am-4pm Monday to Friday. Please use email where possible.
Despite these unprecedented times we remain as committed as ever to helping you navigate any issues and concerns that you may have. Please utilise the contact options above as you need to. Our member services team remain fully focused on continuing to provide our much valued services. With your very valued membership in mind we will do everything in our power to support all members during this uncertain time.
Vicky Harrison
Chief Executive Officer
